IDC, NTT DATA and Google Cloud Roundtable

11 Nov 2026 VOCO Orchard Singapore

IDC, NTT DATA and Google Cloud Roundtable

Agentic AI-powered managed services

Moving from reactive operations to autonomous enterprise IT

11 Nov 2026 VOCO Orchard Singapore

In Partnership with

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Singapore’s enterprises aren’t short of visibility. Most run separate tools for service management, observability, infrastructure, security and network operations, and each one does its job. The problem is what happens between them. Data sits in silos, alerts arrive faster than teams can triage them, and root cause analysis still depends on experienced engineers piecing the story together by hand.

 

The next evolution of managed services isn’t more monitoring. It is autonomous operations powered by agentic AI.

 

IDC research also shows that gaps in IT operations and automation, not the models themselves, are the single biggest brake on scaling generative AI in the region.

 

This executive roundtable, hosted by  IDC, NTT DATA and Google Cloud, brings together Singapore’s senior technology leaders to examine how AI agents can move IT operations from reactive to proactive, and what it takes to get there safely, at scale and with the right partners.

62%

of business processes in Asia Pacific have agentic AI initiatives underway; IT operations trails facilities, development and customer service in production adoption.

Key Discussion Points

How AI agents are changing the way enterprises run IT

Breaking down silos across service management, observability, infrastructure and security data

Moving from dashboards and alerts to decisions and automated action

Guardrails, oversight and governance for autonomous remediation

The future of managed services: resilience, efficiency and service outcomes

Speakers

Dr. Christopher Lee Marshall

Dr. Christopher Lee Marshall

Research Vice President, Worldwide Enterprise AI

IDC

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Nathan Goh

Nathan Goh

Head, Google Workspace Customer Engineering, APAC

Google Cloud

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Stanley Chan

Stanley Chan

Manager, GTM Cloud & Security | Application Solutions

NTT DATA Singapore

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Agenda

IDC, NTT DATA and Google Cloud Roundtable

Wed, Nov 11

5:00PM

Registration & Networking Lunch

5:30PM

IDC Welcome Address

Dr. Christopher Lee Marshall

Dr. Christopher Lee Marshall

Research Vice President, Worldwide Enterprise AI, IDC

5:40PM

The Agentic IT Operations imperatives for Asia Pacific

This keynote will explore where Singapore and Asia Pacific enterprises stand on agentic AI in operations, what’s holding them back and the steps that turn reactive operations into autonomous ones.

Dr. Christopher Lee Marshall

Dr. Christopher Lee Marshall

Research Vice President, Worldwide Enterprise AI, IDC

5:50PM

Building the next generation of AI-powered managed services

This presentation will focus on turning connected operational data into automated decisions, with clear guardrails and measurable service outcomes.

Nathan Goh

Nathan Goh

Head, Google Workspace Customer Engineering, APAC, Google Cloud

Stanley Chan

Stanley Chan

Manager, GTM Cloud & Security | Application Solutions, NTT DATA Singapore

6:10PM

Open Discussion: Agentic AI-powered managed services

In this roundtable senior leaders will examine how AI agents can move IT operations from reactive to proactive, and what it takes to get there safely, at scale and with the right partners.

Nathan Goh

Nathan Goh

Head, Google Workspace Customer Engineering, APAC, Google Cloud

Stanley Chan

Stanley Chan

Manager, GTM Cloud & Security | Application Solutions, NTT DATA Singapore

7:00PM

Summary, Close & Networking

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