IDC, NTT DATA and Google Cloud Roundtable
Agentic AI-powered managed services
Moving from reactive operations to autonomous enterprise IT

In Partnership with
Singapore’s enterprises aren’t short of visibility. Most run separate tools for service management, observability, infrastructure, security and network operations, and each one does its job. The problem is what happens between them. Data sits in silos, alerts arrive faster than teams can triage them, and root cause analysis still depends on experienced engineers piecing the story together by hand.
The next evolution of managed services isn’t more monitoring. It is autonomous operations powered by agentic AI.
IDC research also shows that gaps in IT operations and automation, not the models themselves, are the single biggest brake on scaling generative AI in the region.
This executive roundtable, hosted by IDC, NTT DATA and Google Cloud, brings together Singapore’s senior technology leaders to examine how AI agents can move IT operations from reactive to proactive, and what it takes to get there safely, at scale and with the right partners.
62%
of business processes in Asia Pacific have agentic AI initiatives underway; IT operations trails facilities, development and customer service in production adoption.

Speakers
Dr. Christopher Lee Marshall
Dr. Chris Marshall is Program Vice President for IDC Asia Pacific, responsible for the Analytics, Big Data and Artificial Intelligence practice. Dr. Marshall’s core research coverage includes the development of Data Analytics and Machine Learning competencies and their implications – the threats and opportunities facing organizations as they seek to augment and automate their knowledge-based work.
Previously, Chris was a senior executive in IBM Watson Financial Services where he led their AI-enabled risk and analytics practice in Asia. Before joining IBM, he held senior business development and management roles in big data and analytics at KPMG, Oracle and UBS.
- MA in Theoretical Physics from Cambridge University.
- MBA from University of Chicago
- Doctor of Business Administration from Harvard Business School
- Professor of Computer Science at National University of Singapore.
- Co-Founder and Director of NUS Program for Research in Intelligent Systems
- Co-Founder and Director of NUS Risk Management Institute
- Author of widely used textbook on Operational Analytics
- Frequent speaker, presenter and moderator at industry conferences
Event Sessions
One Day Event 5:40 pm
The Agentic IT Operations imperatives for Asia Pacific
This keynote will explore where Singapore and Asia Pacific enterprises stand on agentic AI in operations, what’s holding them back and the steps that turn reactive operations into autonomous ones.
One Day Event 5:30 pm
IDC Welcome Address
Nathan Goh
Nathan Goh serves as the Head of Google Workspace Customer Engineering for the Asia Pacific region, overseeing the technical engagements in Corporate and Enterprise segments . In this capacity, he is responsible for the go-to-market strategy and engagements for Google Cloud AI SaaS offerings. Nathan is currently leading his team of Customer Engineers across APAC to architect the Agentic Workplace for customers, ushering them into the AI Agentic Age. By leveraging Agentic Workspace Transformation—a platform with unified context that empowers teams to drive outcomes together across every workflow—he ensures Google Workspace elevates individual and team-level productivity with integrated AI.Deploying Gemini Enterprise to orchestrate enterprise widel context, acting as the central nervous system for organizations to drive impactful business outcomes and ensure a superior customer lifecycle experience.
With over 25 years of experience in the IT industry, Nathan has a proven track record of leading complex technical organizations across APAC. He began his career on the end-user side, managing pioneering projects such as VoIP at Andersen Worldwide. Nathan then spent a decade in Tokyo, honing his expertise in network and security management within the financial sector for prestigious institutions including Dresdner Bank and Merrill Lynch APAC. Upon returning to Singapore, he spent five years as a vendor consultant at Citrix, focusing on Digital Workspace and Application Delivery Controllers. Prior to joining Google, Nathan led the Partner Solution Architect organization at VMware, covering the entire Asia Pacific and Japan region. Nathan is an alumnus of Nanyang Technological University (NTU), where he studied Electrical and Electronic Engineering (EEE).
Event Sessions
One Day Event 6:10 pm
Open Discussion: Agentic AI-powered managed services
In this roundtable senior leaders will examine how AI agents can move IT operations from reactive to proactive, and what it takes to get there safely, at scale and with the right partners.
One Day Event 5:50 pm
Building the next generation of AI-powered managed services
This presentation will focus on turning connected operational data into automated decisions, with clear guardrails and measurable service outcomes.
Stanley Chan
Event Sessions
One Day Event 6:10 pm
Open Discussion: Agentic AI-powered managed services
In this roundtable senior leaders will examine how AI agents can move IT operations from reactive to proactive, and what it takes to get there safely, at scale and with the right partners.
One Day Event 5:50 pm
Building the next generation of AI-powered managed services
This presentation will focus on turning connected operational data into automated decisions, with clear guardrails and measurable service outcomes.
Agenda
IDC, NTT DATA and Google Cloud Roundtable
Wed, Nov 11
Registration & Networking Lunch
IDC Welcome Address
Dr. Christopher Lee Marshall
Research Vice President, Worldwide Enterprise AI, IDC
The Agentic IT Operations imperatives for Asia Pacific
This keynote will explore where Singapore and Asia Pacific enterprises stand on agentic AI in operations, what’s holding them back and the steps that turn reactive operations into autonomous ones.
Dr. Christopher Lee Marshall
Research Vice President, Worldwide Enterprise AI, IDC
Building the next generation of AI-powered managed services
This presentation will focus on turning connected operational data into automated decisions, with clear guardrails and measurable service outcomes.
Nathan Goh
Head, Google Workspace Customer Engineering, APAC, Google Cloud
Stanley Chan
Manager, GTM Cloud & Security | Application Solutions, NTT DATA Singapore
Open Discussion: Agentic AI-powered managed services
In this roundtable senior leaders will examine how AI agents can move IT operations from reactive to proactive, and what it takes to get there safely, at scale and with the right partners.
Nathan Goh
Head, Google Workspace Customer Engineering, APAC, Google Cloud
Stanley Chan
Manager, GTM Cloud & Security | Application Solutions, NTT DATA Singapore
Summary, Close & Networking
Venue
